This policy explains how Devtech Information Technology and Services Pvt Ltd ("Devtech", "we", "us") collects, uses, shares and protects personal data when you visit devtechnician.com, contact us, or use our services. We process personal data in accordance with India's Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the Information Technology Act, 2000 and its rules.
1. Who we are
Devtech Information Technology and Services Pvt Ltd, 503/2, MKB Nagar West Avenue, Muthamizh Nagar, Kodungaiyur, Chennai, Tamil Nadu 600118, India, is the "Data Fiduciary" responsible for your personal data. You can reach us at info@devtechnician.com or +91 98416 23529.
2. Personal data we collect
| Data | When we collect it |
|---|---|
| Name, email address, phone number, company name and the details of your enquiry | When you fill in our contact form, email, call or message us on WhatsApp |
| Billing details, such as billing name, address and GST number | When you become a client or buy hosting or domain services |
| Technical data: IP address, browser type, pages requested and time of request | Automatically, in our web server's logs, when you visit the website |
We do not knowingly collect sensitive data such as financial account passwords, health information or biometric data through this website. Card and bank payments are handled by the payment provider, not stored by us.
3. How we use your data
- To reply to your enquiry and prepare proposals or quotations.
- To deliver the services you have engaged us for, including project communication, support and hosting.
- To issue invoices and meet our accounting, tax and other legal obligations.
- To keep the website and our services secure, including preventing spam and abuse.
- To understand how the website is used so we can improve it (using our own server logs only).
We process your data on the basis of the consent you give (for example, when you submit the contact form), to perform a contract with you, or where processing is otherwise permitted by law. We will not send you marketing messages unless you have asked to receive them, and you can opt out at any time.
4. Sharing your data
We do not sell or rent your personal data. We share it only with:
- Service providers who help us operate, such as our web hosting, email and payment providers, who process data on our instructions and must keep it secure.
- Our US affiliate, DevTech Services Inc, where your enquiry concerns services delivered in the United States.
- Authorities, where we are required to do so by law or to protect our legal rights.
5. Where your data is stored
Our website and its data are hosted on servers in India. Some service providers (for example, email or analytics providers) and our US affiliate may process data outside India. Where that happens, we take reasonable steps to make sure your data stays protected, and we do not transfer data to any country restricted by the Government of India under the DPDP Act.
6. Cookies
This website uses only the cookies it needs to work:
- a security cookie that protects our forms against cross-site request forgery; and
- a login cookie, used only by our staff to access the website's administration area.
We do not use advertising or tracking cookies.
7. How long we keep your data
- Enquiries that do not lead to a project: up to 24 months, then deleted.
- Client and billing records: for as long as required by Indian tax and company law (generally eight years).
- Server logs: up to 90 days, unless needed to investigate a security incident.
8. Security
We protect personal data using encrypted connections (HTTPS), access controls, strong passwords, regular software updates and backups. No method of transmission or storage is completely secure, but we take reasonable security safeguards as required by the DPDP Act, and will notify affected users and the Data Protection Board of India of a personal data breach as required by law.
9. Your rights
Under the DPDP Act you have the right to:
- obtain a summary of the personal data we hold about you and how we process it;
- ask us to correct, complete, update or erase your personal data;
- withdraw consent at any time (this does not affect processing already carried out);
- nominate another person to exercise your rights in the event of death or incapacity; and
- have your grievances addressed.
To exercise any of these rights, email info@devtechnician.com. We will respond within 30 days.
10. Grievance Officer
If you have a concern about how we handle your personal data, contact our Grievance Officer:
Grievance Officer, Devtech Information Technology and Services Pvt Ltd
503/2, MKB Nagar West Avenue, Muthamizh Nagar, Kodungaiyur, Chennai, Tamil Nadu 600118, India
Email: info@devtechnician.com · Phone: +91 98416 23529
We will acknowledge your complaint promptly and resolve it within the time required by law. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
11. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child has sent us personal data, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.