This policy explains how cancellations and refunds work for services bought from Devtech Information Technology and Services Pvt Ltd. If your signed proposal or agreement says something different, that document applies.
1. Software development, automation and design projects
- Before work starts: if you cancel before we begin work on a milestone, we will refund any advance paid for that milestone, less any third-party costs already incurred on your behalf (for example licences or stock assets).
- After work starts: payments for milestones that are in progress or completed are not refundable, because they cover time already spent. You will receive all work completed up to the cancellation date.
- If we cannot deliver: if we are unable to complete an agreed milestone, we will refund the amount paid for the undelivered part.
2. SEO and digital marketing
Monthly SEO and marketing services can be cancelled with 30 days' written notice. Fees for months already started or completed are not refundable. Because search rankings depend on factors outside our control, refunds are not given on the basis of ranking or traffic results.
3. Web hosting and business email
- You can cancel hosting or email at any time; the service stays active until the end of the period you paid for and will not be renewed.
- For a new hosting plan, you may request a full refund within 7 days of purchase if you are not satisfied, provided the account has not been used in breach of our Terms of Service.
- After 7 days, hosting and email fees for the current billing period are not refundable.
4. Non-refundable items
- Domain name registrations, renewals and transfers, as these are paid to the domain registry as soon as they are processed.
- SSL certificates, software licences and other third-party products once issued.
- Setup, migration and installation fees once the work has been carried out.
5. How to request a cancellation or refund
Email support@devtechnician.com from the email address on your account, with your name, invoice number and the service you want to cancel. We will confirm receipt within two business days.
6. Refund processing
Approved refunds are made to the original payment method within 7–10 business days of approval. Depending on your bank or card issuer, it may take a few more days for the amount to appear in your account. Payment gateway charges and taxes already remitted may be deducted where they cannot be recovered.
7. Questions
If you have any questions about this policy, contact us at info@devtechnician.com or +91 98416 23529.